Support : Technical

All editions of the VETTID™ software suite come with integral support, accessed via a “Help” function that allows users to conduct their own troubleshooting.

As an added service we provide an industry-leading technical support program. The program has three comprehensive plans, with upgrade options available throughout the product lifecycle.

Gold Support

Silver Support

Bronze Support
  • Worldwide 24x7 telephone support for Priority issues*
  • Email and online support for all other issues (0900-1700, EST)
  • Access to all upgrade releases
  • Access to all maintenance releases
  • 2 business hour response time
  • Telephone support for Priority issues* (0900-1700, EST)
  • Email and online support for all other issues (0900-1700, EST)
  • Access to all upgrade releases
  • Access to all maintenance releases
  • 4 business hour response time
  • Email and online support for all issues
  • Access to all maintenance releases
  • 12 business hour response time

* A “Priority Issue” is defined as an event in which either an important component of the software is unusable or a malfunction of the software that has a repeated or major impact on usability or performance.